|
Product Overview
ST Synergy
The ST Synergy product provides an integrated enterprise
Knowledge and Information Management tool. It is designed to deliver a
total enterprise information portal by integrating and allowing access
to the following elements of an organisation's activities:
- client/customer management;
- marketing;
- electronic documents management;
- workflow;
- contacts management;
- relationships;
- e-mail;
- loyalty programs;
- reporting;
- intranet web publishing.
The key aspects of the system's modules are as follows:
- Document Management: used to store and retrieve files
stored on the corporate server. Each file can be described in detail
with the name of the author, last user, logical filing
classification, key words, descriptive comments etc. Additionally
there is built in support to allow documents to be scanned in to
support the "paperless office" concept. Document templates
(precedents) and standard form letters are also managed.
- Project/Workflow Schedules: offers workflow management for
projects and tasks. Users can define a number of stages for a
project, delegate it, and track its progress and workflow.
- Messaging and Communication: this module provides messaging
and notification capability. It can also be integrated with other
third party messaging systems. ST Synergy also includes a front desk
receptionist function for handling client communication.
- Client Control Centre: this module handles the PIM
(Personal Information Management) functions of the system however
its uses extend beyond dealing with customer information. It has an
integrated customer management capability, allowing customer based
document, contact, workflow, profiling and messaging information to
be available from a single interface. Importantly, ST Synergy allows
a broad and flexible definition of a "client". A client
can be defined to represent an object/subject on which you want to
gather data, example - customer, supplier, project, asset, employee.
- Loyalty Management: the system can be used to manage
customer loyalty programmes and track customer behaviour patterns.
- Web Publishing: this module permits the publication of
documents on the corporate internet or intranet Web site.
- Reporting: allows users to run pre-existing or user-defined
reports.
- Integration with Accounting Packages: ST Synergy integrates
with various third-party accounting packages to eliminate data
duplication and allows the organisation to effectively synchronise
its accounting database within the centralised client database.
- Integration with Line of Business Applications: ST Synergy
provides seamless integration with many industry standard software
applications, with particular compatibility with the Microsoft
Office suite.
- Compatible with any industry: ST Synergy allows
organisations to capture information on any aspect of their business
operations through user defined variable data.
|
